Frequently Asked Questions

Specification and ordering

How do made-to-measure orders work?

Follow the relevant measuring guide, choose the available specification and review the summary carefully before paying. We may contact you to resolve an inconsistency before production starts.

Can I change a bespoke order?

Contact us immediately. Once manufacture or alteration has started, a change may be impossible or chargeable. Statutory exceptions for goods made to a consumer specification are explained in our Returns & Refunds Policy.

Lead times and delivery

When will my order arrive?

Stock products and individually made products have different lead times. The product page, checkout and confirmation state the dispatch or production estimate that applies to your order. Free standard UK delivery normally takes 4-7 working days after dispatch, with no minimum spend. Large, fragile, reclaimed and made-to-measure pieces may use a specialist service.

What should I measure?

Measure the product location and every access point, including gates, doors, stairs and turns. For radiators, calculate heat output and confirm valves and pipe position with a competent installer.

Installation

Electrical, heating, plumbing, stove and structural work must be completed by appropriately competent professionals and comply with applicable rules. Installation is included only where expressly stated.

Damage or an incorrect item

Keep packaging, photograph the item and label, and email sales@carefordcreations.co.uk promptly. Your statutory rights are not affected.